Baggage Regulations

Restrictions apply to baggage on all airlines. If you have baggage that is in excess of the free allowance, you will be liable for charges.

Any baggage exceeding 70 lbs/32 kgs in weight or 8.2 ft/98 in/250 cm cannot be accepted as checked baggage.  These items will need to be shipped as air cargo and arrangements must be made in advance through a freight forwarder.

For the comfort and safety of all passengers it is necessary to limit the size and weight of your carry-on baggage.

Your free checked and carry-on baggage allowances on Air Tahiti Nui operated flights are detailed below.

Be sure to label baggage inside and out, and with your name, address and contact number for your destination. Labels can be obtained from Air Tahiti Nui, your local travel agent or at check-in.

[Carry-On Baggage]
[Checked Baggage]
[Excess Charges]
[Connecting with Other Airlines]
[Packing Tips]
[Liability and Liability Exclusions]
[Security]
[Safety]
[Lost/Damaged Baggage]


Carry-on Baggage

 

In compliance with Civil Aviation Safety Authority Regulations, it is necessary to limit the size; weight and number of each customers carry-on baggage.

Passengers (except infants) on Air Tahiti Nui are allowed the following carry-on baggage:

All Destinations
(All Class of Services)
 
Piece Allowance
Maximum Dimensions
Combined dimensions
(length + width + height)
Weight Limitation
(Maximum per piece)
Adult / Child
(From 2 years old)
1
*plus Personal item
45 in / 115 cm.
22lbs/10 kilos.
Infant
(0-23 months old)
0
not applicable
not applicable

* In addition to your maximum allowance, you may carry one (1) additional personal item in the cabin weighing not more than 3kgs (Exception: A Bridal Dress weighing not more than 5kgs and 140cm long is permitted). Approved personal items include: Handbag or pocket book, Small camera case or binoculars, Infant bag or baby food, Briefcase or laptop computer with case. Telescopic Fishing Rod less than 115cms and less than 5kgs. (Additionally, assistive devices such as walking sticks, canes or crutches are also permitted to be carried, provided they can be safely stored on board). There is no special allowance for infants. .


Checked Baggage

 

All Destinations u
  Class of Service
Piece Allowance

Maximum Dimensions
(length + width + height in total outside dimensions per piece)

Weight Limitation
(Maximum per piece)
Adult / Child
(From 2 years old)
Economy
1 Free
62" / 158 cm's
50 lbs / 23kgs
First / Business
2 Free
62" / 158 cm's
70 lbs / 32 kg's
Infant
(0-23 months old)
All Classes
1 Piece
plus 1 folding stroller.
62" / 158 cm's
22 lbs / 10 kg's



  • Any piece that weighs over 70 lbs / 32 kg, or exceeds 200 cm/79 in will not be accepted as checked baggage, and must be shipped as AIR FREIGHT arranged through a Freight Forwarder.
  • A MAXIMUM total of 4 pieces per passenger allowed.

*** Government and labor regulations limit the maximum weight per piece to 70 pounds / 32 kilos for safety reasons.

 

SPECIAL BAGGAGE POLICY

The following policy applies to special items that may not conform to the maximum permitted size/dimensions:

 

ASSISTIVE DEVICES (Wheelchairs etc)
Allowed free of charge, IN ADDITION TO the free allowance. No limit in terms of number, weight or size.

 

SPECIAL ALLOWANCE FOR GOLF, DIVE, SURF, KITE SURF, KNEEBOARD, BODYBOARD or INFLATEABLE PADDLE DEVICE

One (1) bag allowed free of charge, IN ADDITION TO the published free allowance if;

  1. It is presented for carriage in a single appropriate & secure package
  2. It only includes golf, surf or diving equipment
  3. It does not exceed 23kg maximum weight and 250cm (98 inches) maximum length
  4. In all cases the second and any subsequent items of sporting equipment are subject to published Excess Baggage Charges (Extra Piece/Oversize and/or over weight as applicable)

SPECIAL ALLOWANCE FOR FISHING ROD OR PADDLE IN A CONTAINER

One (1) piece is allowed free of charge in addition to the free allowance, provided it is no longer than 2 meters and a maximum weight of 5kg's, including the container.

Excess Charges

 

When piece concept applies

From To Origin Country of the journey (ticket) Currency Overweight 23-32 Kg (For Economy pax only) 2nd piece* (pax with 1 piece allowance) 3rd piece and more** (max weight 23 kg for economy & business pax) Oversized
(if > 158cm)

French Polynesia New Zealand ALL XPF 4,500 4,500 9,000 9,000
Australia, Canada, New Caledonia ALL 7,000 7,000 14,000 14,000
Japan, Asia, Americas (except USA/Canada) ALL 9,000 9,000 18,000 18,000
France, All Other Destinations ALL 12,000 12,000 24,000 24,000
USA ALL
(Except USA)
7,000 7,000 14,000 14,000
USA USA USD 75 75 150 150

 

France, Europe, Africa, Middle-East Japan, Asia ALL EUR 75 75 150 150
All Other Destinations ALL 100 100 200 200
USA, Americas ALL
(Except USA)
75 75 150 150
USA USA USD 75 75 150 150

 

New Zealand French Polynesia, Australia ALL NZD 70 70 140 140
All Other Destinations ALL 180 180 360 360
USA, Americas ALL
(Except USA)
70 70 140 140
USA USA USD 75 75 150 150

 

Australia, New Caledonia New Zealand ALL AUD 50 50 100 100
French Polynesia ALL 75 75 150 150
All Other Destinations ALL 150 150 300 300
USA, Americas, Asia ALL
(Except USA)
100 100 200 200
USA USA USD 75 75 150 150

 

Japan, Asia French Polynesia, Asia-Pacific ALL JPY 9,000 9,000 18,000 18,000
France, Europe, Africa, Middle-East ALL 9,000 9,000 18,000 18,000
USA ALL
(Except USA)
12,000 12,000 24,000 24,000
USA ALL USD 100 100 200 200

 

Canada French Polynesia, Australia, New Zealand, Europe, Africa, Middle-East ALL CAD 75 75 150 150
All Other Destinations ALL 100 100 200 200

 

From To Origin Country of the journey (ticket) Currency Overweight 23-32 Kg (For Economy pax only) 2nd piece* (pax with 1 piece allowance) 3rd piece and more** (max weight 23 kg for economy & business pax) Oversized (if > 158cm)
USA New Zealand ALL
(Except USA)
NZD 70 70 140 140
Australia ALL
(Except USA)
AUD 75 75 150 150
Japan ALL
(Except USA)
JPY 12,000 12,000 24,000 24,000
France ALL
(Except USA)
EUR 75 75 150 150
French Polynesia ALL
(Except USA)
XPF 7,000 7,000 14,000 14,000
New Zealand, Australia USA USD 75 75 150 150
France, French Polynesia USA USD 75 75 150 150
Japan USA USD 100 100 200 200

(*) Applies when the free allowance is limited to 1 baggage (second baggage is an extra baggage subject to fees)
(**) Applies when:

- the free allowance is limited to 1 baggage and the passenger purchases a third or more baggage
- the free allowance is 2 or 3 baggages, depending of cabin class or club tiare status (Three or more baggages are subject to fees)

All excess baggage are limited to a weight of 50 pounds / 23kg maximum whether the class of transportation is Economy or Business.

When weight concept applies

From To Currency* Each kilo in addition
to the free allowance
Oversized
(if > 158 cm)

FRENCH POLYNESIA JAPAN XPF 2200 18000
ALL OTHER DESTINATIONS 3500 24000
USA (ticket with origin in the USA) USD 25 200

NEW ZEALAND ANY DESTINATION NZD 35 280
USA (ticket with origin in the USA) USD 25 200

AUSTRALIA ANY DESTINATION AUD 25 200
USA (ticket with origin in the USA) USD 25 200

JAPAN FRENCH POLYNESIA JPY 2200 18000
ALL OTHER DESTINATIONS 3500 24000
USA (ticket with origin in the USA) USD 25 200

 

OTHER (EXCEPT USA) ANY DESTINATION USD 25 200

 

From Ticket origin Currency* Each kilo in addition to the free allowance Oversized
(if > 158 cm)

 

USA FRENCH POLYNESIA EUR 3500 24000
NEW ZEALAND NZD 35 280
AUSTRALIA AUD 25 200
JAPAN JPY 3500 24000
OTHER TICKET ORIGIN USD 100 200

(*) Or equivalent in local currency.


Connecting with Other Airlines

 
If you have a connecting flight with another airline, and it is ticketed on the same ticket as your Air Tahiti Nui flight, then your baggage may be able to be through-checked if; Air Tahiti Nui has a baggage agreement with the other airline and depending on the systems available at the airport. Please check with your Air Tahiti Nui office for details.

When separate Air Tahiti Nui tickets have been purchased, or where the through-checking of baggage is not available between Air Tahiti Nui and the other airline, and in order avoid the inconvenience and costs of a missed flight, please ensure that enough time is allowed between flights to enable; the collection of baggage, clearance of immigration and customs, and check-in for the onward flight, as well as allow for any potential delays.

Packing Tips

 

Tips on Avoiding Baggage Problems
(from Aviation Consumer Protection Website airconsumer.ost.dot.gov)

Relatively few bags are damaged or lost. However, your chances of encountering this experience can be reduced even further if you follow the advice set out below.


Packing


Avoid putting the following in checked baggage:

  • Valuables (cash, jewelry). Don't rely on suitcase locks; they are easily defeated.
  • Critical items (medicine, keys, passport, tour vouchers, business papers).
  • Irreplaceable items (manuscript, heirlooms).
  • Fragile items (camera, eyeglasses, glass containers). If these must be checked, wrap them carefully in padding.
  • Perishables.
Carry the above items either:
  • on your person, or
  • in a small bag that you carry on board.
Even if a bag is not lost, it may be delayed for a day or two. It is wise to put items that you will need during the first 24 hours in a carry-on bag (toiletries, one change of underwear).

Don't overpack checked bags. This puts pressure on the latches, making it easier for them to spring open.

Your checked bags may need to be opened for a security inspection out of your presence. If you wish to lock your bags, see www.tsa.gov for information on locks that security personnel can open and then re-lock. If you use an unapproved lock and your bag is selected for inspection, the security staff will break the lock if necessary.

Put a tag on the outside of your baggage with your name, home address, and home and work phone numbers. The airlines provide free stick-on tags. Most carriers also have "privacy tags" which conceal this information from passersby.

Put the same information inside each bag, and add an address and telephone number where you can be reached at your destination city.

Carry-on baggage advice:
  • Check with the airline for any limits it has on the size, weight, or number of carry-on bags. (There is no single federal standard.)
  • Inquire about your flight; different airplanes can have different limits.
  • If you are using more than one airline for a trip, check on all of them.
  • A heavy bag which fits in an overhead bin may still cause the bin to exceed its weight limit.
  • Don't assume that the flight has unlimited closet space for garment bags; some may have to be checked.
  • Don't pack anything in a carry-on bag that could be considered a weapon (e.g., scissors, knife).

Liability and Liability Exclusions

Regulations according to the Montreal Convention:
Air Tahiti Nui's liability for damage, destruction, loss or partial loss and for late delivery of baggage is limited to a maximum of 1.000 Special Drawing Rights SDR (approx. 1.220 EUR) per journey and traveler.

Notification periods:

A loss or damage should be reported immediately at the airport. However, a retroactive written notification is also possible.

Please observe the following notification periods:

  • Damage and partial loss: within 7 days after baggage delivery
  • Total loss: within 2 years
  • Replacement purchases in case of delayed baggage delivery: within 21 days after baggage delivery
  • The postmark or the automatic date of receipt in case of fax or email is decisive for the observance of notification periods

We recommend that you take out a private baggage insurance.

Baggage Liability Restrictions:

Maximum liability is not automatic - damage or loss value must be proven Air Tahiti Nui does not assume liability for unsuitably packed items Air Tahiti Nui does not assume liability for loss, damage or delay of baggage that may result from a security search conducted by any local, state, or federal agency Written notification will be placed inside your luggage or a seal may be placed on the outside of your luggage, if the Transportation Security Administration (TSA) made a random search of your bag. Contact them at 1-866-289-9673 if you feel they damaged your bag during a random inspection.


Normal Wear and Tear:

In the course of normal handling during travel, your luggage may show evidence of wear and tear. Additionally, the automated systems used by airlines may sometimes accidentally scratch or cause minor cuts to your baggage during handling. Baggage is designed to protect the contents. Scratches, nicks or dirt may appear despite care in handling. Like most airlines, Air Tahiti Nui does not accept liability from normal wear and tear damage to checked luggage such as:

  • Damage to or loss of protruding baggage parts such as straps, pockets, pull handles, hanger hooks, wheels and feet or other items attached to the baggage
  • Broken wheels or feet
  • Lost pull straps
  • Minor cuts and scratches
  • Damage resulting from over packing
  • Damage to retractable luggage handles
  • Fragile or perishable items damaged during transport
  • Items unsuitably packed or unsuitable for transportation
  • Damage resulting from Transportation Security Administration (TSA) inspections

Security

 

US baggage security measures
Since 1 January 2003, new guidelines for checked baggage when traveling to/from the USA have been in place at all US commercial airports. Once your bags are screened, you will not have further access to them. Please remove everything that you want to take on the plane before you hand over your UNLOCKED checked bag for screening.

All bags must be left UNLOCKED to facilitate the search process. The Transportation Security Administration (TSA) will not be liable for any damage caused to locked bags they open as part of the screening process.

Any claims for damages caused to baggage or loss of items that has occurred during the screening must be handled through your own travel insurance policy. Please visit the TSA website for more details.

Security Checks
Thorough security checks are carried out at all airports that Air Tahiti Nui operates from. In these checks, local authorities will confiscate items of potential danger to the aircraft or its passengers, eg pocket knives, scissors, and any bladed or sharp items. Sharp Objects or cutting implements include but are not limited to: any knife, including paper knives, carpet knives, box cutters, letter openers, tradesman's tools, screwdrivers, corkscrews and darts. On Tuesday, September 26, TSA adjusted the ban on liquids, gels, and aerosols. You can bring liquids, gels, and aerosols only in three-ounce containers or smaller and in a one-quart, zip-top, plastic bag. Beverages and other items purchased in the secure boarding area may be brought onto the aircraft.
Learn more about packing liquids

If you try to carry them in your cabin baggage or on your person, the airport screening services will remove them. The passenger will then have the option of abandoning the item, in which case the TSA then disposes of it, or the passenger can return to the counter and Air Tahiti Nui will then hold it for 7 days. The passenger must then contact us upon their return to collect it. They will not be forwarded to your destination or delivered to you. To avoid possible inconvenience, we suggest If you are carrying any such items, they must be packed in your checked baggage.
For the most updated list of items permitted click on the following link:
TSA Website-permitted and prohibited items

We will not be responsible for, nor have any liability in respect of, items removed from passengers or their baggage by airport security personnel acting in accordance with international or government regulations, whether or not any such items are subsequently retained or destroyed by such airport security personnel, or are passed by such airport security personnel to us.

All checked and unchecked items are subject to search.

Air Tahiti Nui reserves the right to refuse transportation to passengers without positive identification matching the name of the ticket.

Check your baggage as soon as possible. Do not accept any items from unknown persons for carriage on board the aircraft.

Do not leave your baggage unattended. It may be stolen or removed by the police and destroyed as a suspicious bag.

Federal regulations require that firearms in checked baggage must be unloaded and declared when baggage is presented for check-in.

Passengers carrying needles will need to declare them at the screening mile. Where possible documentation or identification to confirm their medical condition should be produced. Medication should have a professionally printed label identifying the medication or manufacturers name or pharmaceutical label affixed.

For more information on safety on security on flights please go to the following website http://www.tsa.gov/public

Safety

 

Dangerous articles in baggage: For safety reasons, dangerous articles, such as those listed below, must not be packed or carried in passenger baggage.

  • Compressed Gasses deeply refrigerated, flammable, and poisonous such as butane, oxygen, liquid nitrogen, scuba cylinders.

  • Corrosives such as acids, alkalis, mercury and wet-cell batteries.

  • Explosives such as ammunition, (except for sporting or hunting purposes) fireworks and flares.

  • Common Household Agents such as bleach, cooking oil, drain openers, detergents, cleaners, etc.

  • Flammable Liquids and Solids such as lighter fuel, matches, paints, thinners, and fire-lighters.

  • Briefcases and Attach Cases with installed alarm devices.
    Oxidizing Material such as peroxides.

  • POISONS AND INFECTIOUS SUBSTANCES such as insecticides, weed-killers, and live virus materials.

  • Medicines And Toiletries which are necessary or appropriate for the passenger's personal use on the trip - hair spray, perfumes and medicines, etc., containing alcohol are allowed in limited quantities.

Click here for a list of Dangerous article's

For more information on safety on security on flights please go to the following website: http://www.tsa.gov/public/

Lost/Damaged Baggage

 

We apologize for the mishandling of your baggage and understand that this
will be inconvenient for you.

If you have additional information or have corrections, it would be appreciated if you would notify us immediately so we can update your file accordingly. Please ensure your name, address and baggage description are correct as this will help us in locating and returning your bag to you quickly.

Rest assured that we will do all possible to assist you through this situation.

We will advise you once your baggage has been received and arrange a
convenient time for delivery.

To check the status of your delayed/lost baggage:
Please contact us at the office located in the area in which you are calling from.
Click here for Worldwide Offices Contact information.

NOTE: Please indicate your name and tracking number and any other important information related to your baggage.

If your baggage is damaged:

We recommend that you file a claim directly at the airport. If you did not file a claim at the airport, you have 7 days to report the damage from the date of delivery of the bag.

To check the status of your damaged baggage:
Please contact us at the office located in the area in which you are calling from.
Click here for Worldwide Offices Contact information.

NOTE: Please indicate your name and tracking number and any other important information related to your baggage.



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